At a time when problem loans are on the rise, can a bank afford not to have a formal process in place to track covenants and borrower compliance?

ExceptionComplete™ is a comprehensive tool to automate financial statement tracking, covenant compliance, exceptions and insurance document handling, and real estate property, all with specialized reporting.

The user defines the checklists and elements for each loan area, functional process, and type. This provides a virtually tailored system to fit the client’s environment. Exceptions may be detailed or summarized by officer, branch, region, bank, and other levels.

“CommerceWest wanted to give you an update on our use of ExceptionComplete.  I’ve personally worked on two other tickler programs with banks for tracking data the bank must obtain and for tracking covenants. ExceptionComplete is by far the most efficient and easy to use system I’ve worked with. Some of the key features we appreciate are:

• The automatic update of an items due date when checking something off of ExceptionComplete; this saves us data entry time on a daily basis.
• The ability to search by name or loan number and especially searching by “contains” within the name of a client is very convenient. Locating a client in the system is never a problem.
• The quality of the letters that the system generates keeps with the standard of material the bank sends to its clients.
• The different reports the system can generate allow us to quantify the information outstanding or coming due in different formats to meet the needs of both management as well as individual loan officers.

These are items that I’ve experienced difficulty with when using other tracking programs, and these features have made ExceptionComplete a big key to my department’s success.

Lastly I’d like to mention your customer support and company’s ability to modify and customize ExceptionComplete to meet the bank’s specific needs. This has allowed and is continuing to allow my department to do more, without adding staff or time which is truly adding to the department’s efficiency and the bank’s bottom line.

Thank you for your hard work and support. We look forward to a continued and prosperous relationship.”

Justin L. Kroese
CommerceWest Bank

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